The Pitt Season 2 Episode 1 Review: The Hilum Flip

The Pitt Season 2 Episode 1 Review: The Hilum Flip

This article contains spoilers for The Pitt season 2 episode 1.  “A miracle what a little soap, water, and human decency can do sometimes,” says Pittsburgh Trauma Medical Center ER…
Designing for the Unexpected

Designing for the Unexpected

I’m not sure when I first heard this quote, but it’s something that has stayed with me over the years. How do you create services for situations you can’t imagine?…
Voice Content and Usability

Voice Content and Usability

We’ve been having conversations for thousands of years. Whether to convey information, conduct transactions, or simply to check in on one another, people have yammered away, chattering and gesticulating, through…
Sustainable Web Design, An Excerpt

Sustainable Web Design, An Excerpt

In the 1950s, many in the elite running community had begun to believe it wasn’t possible to run a mile in less than four minutes. Runners had been attempting it…
Design for Safety, An Excerpt

Design for Safety, An Excerpt

Antiracist economist Kim Crayton says that “intention without strategy is chaos.” We’ve discussed how our biases, assumptions, and inattention toward marginalized and vulnerable groups lead to dangerous and unethical tech—but…
A Content Model Is Not a Design System

A Content Model Is Not a Design System

Do you remember when having a great website was enough? Now, people are getting answers from Siri, Google search snippets, and mobile apps, not just our websites. Forward-thinking organizations have…
Breaking Out of the Box

Breaking Out of the Box

CSS is about styling boxes. In fact, the whole web is made of boxes, from the browser viewport to elements on a page. But every once in a while a…
Designers, (Re)define Success First

Designers, (Re)define Success First

About two and a half years ago, I introduced the idea of daily ethical design. It was born out of my frustration with the many obstacles to achieving design that’s…
Mobile-First CSS: Is It Time for a Rethink?

Mobile-First CSS: Is It Time for a Rethink?

The mobile-first design methodology is great—it focuses on what really matters to the user, it’s well-practiced, and it’s been a common design pattern for years. So developing your CSS mobile-first…