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Humility: An Essential Value
Humility, a designer’s essential value—that has a nice ring to it. What about humility, an office manager’s essential value? Or a dentist’s? Or a librarian’s? They all sound great. When…
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I am a creative.
I am a creative. What I do is alchemy. It is a mystery. I do not so much do it, as let it be done through me. I am a…
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Opportunities for AI in Accessibility
In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the…
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The Wax and the Wane of the Web
I offer a single bit of advice to friends and family when they become new parents: When you start to think that you’ve got everything figured out, everything will change.…
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To Ignite a Personalization Practice, Run this Prepersonalization Workshop
Picture this. You’ve joined a squad at your company that’s designing new product features with an emphasis on automation or AI. Or your company has just implemented a personalization engine.…
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User Research Is Storytelling
Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most of all the stories. I wanted to be an actor. And…
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From Beta to Bedrock: Build Products that Stick.
As a product builder over too many years to mention, I've lost count of the number of times I've seen promising ideas go from zero to hero in a few…
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I Joined Buffer 3 Days Before The Retreat: Here Are My Retreat Reflections
What it was like to join a fully remote team like Buffer, and how going on the company retreat so early on helped shape my journey in ways I hadn’t…
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The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
Save time, automate processes, get in-depth analytics, and more with these best-in-class social media tools for 2025.From brainstorming ideas, creating outlines, repurposing content — AI can make your job as…
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A 2025 Guide to the YouTube Algorithm (+ 7 Ways to Boost Your Content)
In this article, we break down the YouTube algorithm according to YouTube insiders and share tips for applying this knowledge to your videos.From brainstorming ideas, creating outlines, repurposing content —…